Your Personal Information Protection at warbet

1 Introduction and Scope of This Policy

This Privacy Policy is issued by warbet ("we", "platform", or "warbet") to explain how we manage the personal information of users who access the warbet.onl website and use the services we offer, including online slots, live casino, sports betting and arcade games.

By registering an account or using any warbet service, you agree to the terms in this Privacy Policy. If you do not agree, please stop using our platform. We recommend you read this document in full and keep it for future reference.

2 Information We Collect

To provide a safe and efficient online betting service, warbet collects several categories of personal information from users. This collection is carried out only for legitimate and necessary purposes.

Information you provide directly:

• Full name as shown on your identification card (MyKad) or passport
• Date of birth and identification card number for age verification purposes (21 and above)
• Email address and mobile phone number
• Payment method details such as e-wallet, FPX bank account, or crypto details
• Username and password chosen during registration
• Identity verification documents requested during the KYC (Know Your Customer) process

Information collected automatically:

• IP address and geographic location data (country and region only)
• Device type, operating system and web browser used
• Activity history on the platform, including deposit, withdrawal and betting records
• Session data and cookies that help maintain login security
• Access time logs and pages visited on warbet

3 Purposes for Using Personal Information

warbet processes your personal information only for legitimate purposes, namely:

• Account registration and management — verifying that users are genuine and aged 21 and above in line with international licensing requirements.
• Financial transaction processing — verifying deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency.
• Fraud prevention and security — detecting suspicious activity, preventing account misuse and maintaining the integrity of the platform.
• Legal compliance — meeting obligations under applicable licensing regulations, including KYC and AML (Anti-Money Laundering) requirements.
• Customer service — providing technical assistance and responding to enquiries via live chat and email in Malay and English.
• Platform improvement — analysing usage patterns to improve website performance and overall user experience.
• Promotional communications — informing you about bonuses, offers and service updates, subject to the communication preferences you set in your account.

4 Sharing Information with Third Parties

warbet does not sell or rent users' personal information to any third party for marketing purposes. However, in certain situations, we may need to share data with the following parties:

• Payment service providers — to process deposit and withdrawal transactions securely. Each provider is bound by strict confidentiality agreements.
• Regulatory authorities and law enforcement — when required by court order, warrant or valid legal obligation.
• Technical service providers — third parties that assist in operating IT infrastructure, cybersecurity and platform analytics, all bound by contractually binding confidentiality terms.
• Licensing bodies — information required for compliance audits and reports to the international regulatory bodies that issue our operating licence.

In all cases of data sharing, warbet ensures that the receiving parties are subject to data protection obligations equivalent to the standards we comply with.

5 Use of Cookies and Tracking Technologies

The warbet website uses cookies and similar tracking technologies to improve user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Session cookies — required to maintain your login session and ensure account security while you are active on the platform.
• Preference cookies — store your preferred language settings and interface display preferences.
• Analytics cookies — help us understand how users interact with the website for performance improvement purposes.
• Security cookies — detect login activity and help prevent unauthorised access to your account.

You can manage or disable cookies through your web browser settings. Note that disabling certain cookies may affect the functionality of some features on the warbet platform.

6 Data Security Measures

warbet implements various technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. Key security measures we practise include:

• SSL/TLS encryption on all communications between your device and warbet servers
• Password storage in hashed form that cannot be decrypted
• Role-based access control for internal staff
• Continuous security monitoring and intrusion detection system
• Two-factor authentication available to protect user accounts
• Regular security reviews by our technical team

Although we take all reasonable steps to protect your data, no security system is perfect. If you suspect that your account has been accessed without authorisation, please contact the warbet support team immediately via live chat or email.

7 User Rights Regarding Personal Data

As a warbet user, you have the following rights regarding the personal information we hold about you:

• Right of access — request a copy of the personal information we hold about you.
• Right of rectification — request that we correct any information that is inaccurate or incomplete.
• Right of erasure — request that we delete your personal information, subject to record-keeping obligations required by law.
• Right to restriction of processing — request that we stop processing your data for marketing purposes at any time.
• Right to data portability — request that we provide your data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact the warbet customer service team via live chat or email at [email protected]. We will process your request within a reasonable time and keep you informed of the progress of any action taken.

8 Data Retention Period

warbet retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for the minimum period required by applicable legal and licensing requirements.

Generally, active account records and financial transactions are retained for the period specified by our licensing regulatory body. After an account is closed, we may still need to retain certain records for the purpose of complying with anti-money laundering laws and regulatory reporting requirements.

Data that is no longer required will be deleted or anonymised in a way that prevents re-identification.

9 International Data Transfers

As warbet operates as an international platform, your personal information may be processed and stored on servers located outside Malaysia. In such situations, we ensure that the transfer of that data is carried out using appropriate safeguards, such as standard contractual terms or other recognised protection mechanisms.

warbet only transfers data to countries or jurisdictions that offer an equivalent or higher level of data protection. Every data transfer is subject to a legally binding data processing agreement.

10 Protection of Underage Users

warbet services are intended solely for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21.

All account registrations require strict age verification. If we find that personal information of an individual under the age of 21 has been collected without our knowledge, the account in question will be suspended immediately and the relevant data will be deleted.

11 Updates to This Privacy Policy

warbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in data protection practices, legal requirements, or changes to our services. Each update will include a new effective date at the top of this document.

We will notify users of material changes to this Privacy Policy through a prominent notice on the warbet website or by email to registered users. Continued use of our platform after such updates are published will be taken as your acceptance of the revised terms.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how warbet handles your personal information, please contact our customer service team, available 24/7:

• Live chat — available directly on the warbet.onl website, attended to in Malay and English
• Email — send your privacy enquiry to [email protected]

We are committed to responding to privacy enquiries within a reasonable time and addressing every concern seriously and transparently.